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About Your order

How do I track my order?

  • Visit our Tracking Center if you know your order number.
  • When you purchase your Prominence Home products, you will have the option to sign up for either text or email notifications.
    We will use that contact information to update you when your products ship and provide you with your order number and tracking information.
  • If you have additional shipping or tracking questions please contact Customer Support by emailing hello@prominencehome.com, using our contact form, or calling 1-(877)-217-4481.

How long does shipping take?

Products should ship from our Mid-South warehouse within 24-48 hours during business days.

Shipping time will vary depending on carrier and your distance from our central United States location.

What shipping method do you use?

We are constantly working to keep costs down while maintaining the quality you deserve. We will always strive to partner with the shipping company that will give you the best value and keep our prices low.

What do I do if there is something wrong with my order?

Contact Customer Support through the contact form on this website, by emailing hello@prominencehome.com or by calling 1-(877)-217-4481.

still need assistance?

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(877) 217-4481

Monday-Friday 8am to 5 pm CDT