Before you buy

Check out our Buyer's Guide for the ceiling fan basics to get you on the right track. You will be cooler in no time!


While most people categorize ceiling fans as being indoor ceiling fans and outdoor ceiling fans, did you know that there are certain rooms ‘inside’ your house better suited for an ‘outdoor’ ceiling fan?

Every Prominence Home ceiling fan has been laboratory tested and given an Electrical Testing Laboratories (ETL) rating. Ceiling fans are divided into three categories: dry rated, damp-rated, or wet rated.

ETL dry-rated fans are often referred to as indoor fans. They are perfect for bedrooms, living rooms, great rooms, dens and more, but should not be placed outside or in humid locations! All ETL fan ratings can be used indoors but not all fans can be used in damp or outdoor locations.

ETL damp-rated fans are moisture-resistant but NOT built for direct exposure to the harsh outdoor elements. They are designed for covered porches and covered patios but also suggested for bathrooms and garages. Any indoor area that is frequently humid will require a damp-rated fan.

ETL wet-rated ceiling fans are built superhero-strong and can easily handle the intense rain, snow, and ice of the outdoors. These fans are built for use in all-weather areas such as pergolas, decks and more. They can also be used indoors or humid/damp rooms if you prefer.

Choosing a model with the correct ETL rating for your space will protect the warranty, extend the lifespan of your ceiling fan and the safety of your home.




Choosing the proper ceiling fan size for each room ensures both optimum airflow and maximum style. A large area with a ceiling fan that is too small may look like you took a financial shortcut and result in inadequate airflow. Alternately, a smaller space with a large fan can overwhelm the area both visually and with air circulation.


Ceiling fans come in a variety of sizes and are measured by their diameter, also referred to as blade span. Larger blade spans and/or number of blades do not necessarily create more airflow.


Ensure blade tips will be at least 30 inches from any wall or major obstruction. This will help reduce turbulence which is a major cause of fan wobble.


Measure the room to determine the size of ceiling fan that would work best in the area. You may have a wide range of sizes that will work for the room. Some great rooms or oversized spaces may benefit from multiple fans, which will create an eye-catching visual and provide adequate airflow.


Keeping the fan proportionate to the space will ensure your home reaches its full potential for both aesthetics and efficiency!




To ensure maximum airflow your ceiling fan blades should be:

1. Between 7-9 feet above the floor

2. At least 30 inches from the wall or any large obstruction

3. No less than 8 inches from the ceiling

Other than increasing comfort, there are many added perks to installing a ceiling fan.

Consider these main advantages:


Save on Energy Bills


As mentioned previously, when used properly ceiling fans create air circulation making your space potentially feel 10 degrees cooler. As a result, you can set the temperature a little higher during the summer while still maintaining a comfortable temperature in your home.

Ceiling fans do not only help you save money on your energy costs during the summer, either. Many homeowners find that ceiling fans can help with energy costs during the winter, too.

If you change the direction of your fan's blade rotation to clockwise at a lower rate of speed than you usually use during the summer months, you can push warmer air down from the ceiling, keep warm air flowing through your room, and make it feel warmer even during the coldest months.

In some regions of the country the heat/air can be turned off during spring and fall and comfort levels can be controlled simply by adjusting your ceiling fan.

Individual Comfort Zones

Many households have people with dramatically different temperature preferences. You may quickly find yourselves battling over control of the thermostat, especially as the seasons change or the temperature drops at night. A ceiling fan can help solve some of those challenges.

Instead of having to change the temperature throughout the entire house, which could freeze out the family member who prefers warmer temperatures, you can simply turn on the ceiling fan. It will help cool the temperature in a single room, not the whole house--and as a result, everyone may feel more comfortable.

A ceiling fan is also easy to adjust based on your current needs and preferences. For example, if you're exercising in the middle of the living room, you might prefer a cool breeze; but if you've turned off the workout video and settled down with a good book, you might no longer want that extra cooling drop in the room.

By turning your ceiling fan on and off or adjusting its speed, you can more easily keep your room at the perfect temperature no matter how your needs change.


Circulates Air to Dissipate Odors

Ceiling fans are not just effective for maintaining the ideal climate in your room, they can also help remove unpleasant smells. When installed in areas where bad smells are most likely to lurk, a ceiling fan can be an incredible asset.


In kitchens and dining rooms, ceiling fans can help pull away smoke, rid the smell of fried foods, and remove other unwanted common kitchen smells. Homes with smokers may find a ceiling fan invaluable.


Areas that are known for being smelly and damp such as laundry rooms, bathrooms and basements can all truly benefit from a ceiling fan.


Improve Outdoor Living Areas

Offering a safer way to socially distance and a great way to make the most of your existing space, many people have built or improved on their outdoor living area over the past year.

When you install a ceiling fan, you may extend the time you are able to use your exterior space by keeping your family and guests comfortable.




ORDER ISSUES

When you purchase your Prominence Home products, you will have the option to sign up for either text or email notifications. We will use that contact information to update you when your products ship and provide you with your tracking information.


We strongly suggest using the SHOP app for the best possible experience in order notifications.


If you have additional shipping or tracking questions please contact Customer Support by emailing hello@prominencehome.com, using our contact form, or calling 1-(877)-217-4481.

We provide Free Shipping for continental 48 United States.


Products should ship from our Mid-South warehouse within 24-48 hours during business days.


Shipping time will vary depending on carrier and delivery location.

We are constantly working to keep costs down while maintaining the quality you deserve. We will always strive to partner with the shipping company that will give you the best value and keep our prices low.

Contact Customer Support through the form on the contact form, email us at hello@prominencehome.com or call 1-(877)-217-4481.

We are happy to help!

You can find the Prominence Home owner's manual included in the package or you can contact our Support Center by emailing hello@prominencehome.com or calling 1-(877)-217-4481.

RETURNS AND EXCHANGES

⋅ Prominence Home has a 45 day return policy for all products purchased on prominencehome.com.

⋅ The full purchase price plus taxes will be refunded upon receipt of the returned product.

⋅ Product should be in original condition and original packaging.

⋅ We will even pay for your return shipping.

⋅ Visit our returns center in the website footer section or contact Customer Support through the form on the contact form, email us at hello@prominencehome.com or call 1-(877)-217-4481.

In the rare case of a product issue, please contact Customer Support and an agent will help troubleshoot, get replacement parts or explore your options.

Our Customer Support team is at the ready and happy to help you exchange your gifted product for a product you will love. 

Please contact Customer Support through our contact form, by emailing hello@prominencehome.com or calling 1-(877)-217-4481.

The full purchase price plus taxes will be refunded after the product has been returned and processed through our warehouse.

Still have questions? Please contact Customer Support through our contact form, by emailing hello@prominencehome.com or calling 1-(877)-217-4481.

Remote Control Troubleshooting

The remote may need to be re-synced. The remote is synced to the receiver at the factory. Occasionally, power surges can cause the remote to become un-synced. Whenever necessary, follow the syncing instructions below.


SYNCING INSTRUCTIONS:

Switch the power to the fan off and back on again. Within 30 seconds, press and hold the HIGH SPEED and LOW SPEED buttons (or the “LEARN” button, located in the battery compartment) for 5 seconds. Fan will turn on at low speed and light off. This confirms the syncing process is successful.

The battery most likely needs to be replaced or it is not oriented correctly in the battery compartment. If the battery is depleted rapidly, ensure one of buttons is not stuck in the down position.

Ensure one of the buttons is not stuck in the down position.

Turn off the power to the fans you don’t want synced. Follow the syncing instructions listed above. Then, turn on the power to the other fans.

Ensure the bulbs you are using are incandescent or specifically labeled as dimmable bulbs.

If your fan has manual pull chains to operate the fan speed, be sure the pull chain is manually set to HIGH SPEED. If your pull chain is set to LOW or MEDIUM SPEED, the remote will not override the manual pull chain setting.


If your fan has manual pull chains, be sure the light pull chain is set to ON. The remote will not override the manual pull chain setting.

Downrod Questions

A downrod is a metal pipe that extends from the ceiling bracket to the top of a standard ceiling fan. All of our downrods have a 3/4-inch inner diameter and a 1-inch outer diameter and vary in length.

For optimal airflow efficiency, the general rule is to have your Prominence Home ceiling fan blades approximately 7ft to 9ft above the floor. Think of this as the sweet spot!


We currently do not sell additional downrods, but be sure to check back soon as we expand our selection of items! Accessories are coming soon!


You may find universal downrods at your favorite local or online hardware store.


You can usually use any length you like, as long as you leave at least 7 feet between the floor and the ceiling fan, and at least 3 feet between the walls and the ceiling fan blades. If you want to make sure that the measurement of your universal downrod will fit your Prominence Home fan, a ¾” or a 1” (diameter) universal downrod will work. It will not matter if you obtain a threaded downrod or not – so long as the downrod includes a hole near the bottom for the pin and clip from your current downrod.


For optimal airflow efficiency, the general rule is to have your Prominence Home ceiling fan blades approximately 7ft to 9ft above the floor.


You can usually use any length you like, as long as you leave at least 7 feet between the floor and the ceiling fan, and at least 3 feet between the walls and the ceiling fan blades.


If you want to make sure that the measurement of your universal downrod will fit your Prominence Home fan, a ¾” or a 1” (diameter) universal downrod will work. It will not matter if you obtain a threaded downrod or not – so long as the downrod includes a hole near the bottom for the pin and clip from your current downrod.



Installation

CONFIRM THE FOLLOWING:

1. Verify your power is turned on at the breaker box and the wall switch

2. Check to see your reverse switch is completely engaged- not positioned in the middle.

3. Ensure your fan isn't connected to a rheostat or full range dimmer.


PROBLEMS WITH HOUSEHOLD WIRING OR WALL SWITCH:
1. Is it connected to a single pole wall switch?

If so, confirm supply wires at outlet box are live. Did the fixture previously wired to the outlet box operate correctly? If not, ensure the switch is wired correctly and wall switch is on.
2. Is it connected to a 3-way switch?

If so, ensure one of the live wires will need to be left unconnected and capped off with a wire connector. Ensure the wall switch is wired correctly and turned on.
3. Is it wired to a wall control?

If so, ensure the wall control is "Approved for Ceiling Fan Use" and not actually a full-range lighting dimmer. Then, ensure the wall control is wired correctly and turned on.
4. Is it hard-wired to the breaker box (very rare)?

If so, ensure 110V is available from the outlet box.


FAN-RELATED PROBLEMS:
1. Does the fan have pull chains (including remote control fans)?

If so, ensure the fan pull chain is set to high.

If not, see remote control checklist.
2. Is the fan pull chain functioning properly?

It should pull and retract with an audible clicking sound.

If not, the fan pull chain should be replaced.
3. Is the fan correctly wired from the canopy to the outlet box?

If so, check the wiring diagram and instructions in the owner's manual to ensure the fan wires are connected to the appropriate supply wires.
4. Is there one or more loose wire connections?

If so, check wire connectors to ensure all of the wire connectors are tight.

**Before performing any maintenance task, ensure the power is turned off at the breaker or fuse box for safety.**


The below 5 items are the most common troubleshooting options for airflow efficiency:


1. Check to see if the blades are rotating in a counterclockwise direction?

If not, use the reverse switch to change the direction of blade rotation.

Counterclockwise blade rotation produces a downward airflow.


2.
Is the fan the appropriate size for the room?

If not, exchange the fan for one that better suited for the room.

3. Is the fan speed set to high?

If not, use the pull chain or remote to set the fan speed to high.


4. Is the blade height between 7-9 feet from the floor?

If not, it may be necessary to purchase a longer downrod to get the blade height as close as possible to the optimal height.


5. Is the fan mounted using closemount installation?

If so, it may be necessary to change to standard (downrod) mounting. Creating more space between the ceiling and the blades helps create more air movement.



**Before performing any maintenance task, ensure the power is turned off at the breaker or fuse box for safety.**


1. Is the outlet box securely fastened to the building structure/joist?

If not, tighten the screws that secure the outlet box to the joist. No matter how tightly the fan is secured to the outlet box, if the outlet box isn't securely fastened to the building structure/joist the fan will wobble. This is easy to overlook since the outlet box is often previously installed.

2. Is the mounting bracket securely fastened to the outlet box?

If not, tighten the screws that secure the mounting bracket to the outlet box.

3. Is the tab on the mounting bracket seated in one of the grooves in the downrod ball?

If not, twist the downrod along with the fan until the downrod ball is properly seated in the mounting bracket.

4. Is there sufficient clearance between tip of blades and the ceiling and/or walls?

If not, ensure there is at least 8 inches of clearance between the blade tips and the ceiling and at least 30 inches from walls or large obstructions.

5. Is the downrod pin and downrod clip properly installed?

If not, ensure the downrod pin runs all the way through the yoke and downrod and the downrod clip is inserted in the hole in the end of the downrod pin.
6. Is the fan a flush mount (hugger)?

If so, ensure the lower bracket is correctly attached to the mounting bracket

OTHER ISSUES:
1. Is there one or more loose blade arms?

If so, tighten all ten motor screws.
2. Is there one or more loose blades?

If so, tighten the blade screws that secure the blades to the blade arms.
3. Is there one or more loose set screws in the yoke of the motor assembly?

If so, tighten the set screws.
4. Is there one or more cracked or broken blades?

If so, replace the blades.
5. Is there one or more bent, cracked or broken blade arms?

If so, replace the blade arms.
6. Is there dust build up on blades?

If so, clean blades to remove the dust build up.
7. Is the light kit glass (if applicable) properly installed?

Ensure the glass is securely installed.

In the case of a multi-arm light kit, ensure the glass shades are identical.


CONFIRM THE FOLLOWING BEFORE PROCEEDING:
1. Bulbs are good.
2. Light pull chain is ON.
3. Wall switch is ON. 

WIRING OR ELECTRICAL ISSUES: 
1. Check wiring in the canopy -Is the blue wire from the fan securely connected to a live supply wire?  

If not, connect the blue wire (light power) along with the black fan wire to the hot/live supply wire.

If there are two hot/ live wires, the blue wire (light power) can be connected to the second hot/live wire for separate light and fan control. 
2. Check wiring in the switch housing - Are the wires connecting the light kit to the fan securely connected?

If not, connect the wires securely. These wires could be single-pin connectors, 9-pin connectors or wire connectors.

At times single pin connectors can come apart at the connector.

When this happens the wires can be cut close to the connector and secured with wire connectors.

3. Do the lights come on initially, but shut off after a few minutes?

If so, it's most likely a problem with the limiter. To reset the limiter, turn off the power to the fan and let the bulbs and light kits cool down. Then, replace the bulbs with lower wattage bulbs.

MECHANICAL ISSUES:
1. Is the light pull chain functioning properly?

It should pull and retract with an audible clicking sound.

If not, the light pull chain should be replaced.
2. Are the wires coming from the light pull chain secure?

If not, the wires must be reconnected or the light pull chain must be replaced.







CONFIRM THE FOLLOWING BEFORE PROCEEDING:
1.
Fan is NOT connected to a rheostat or full-range dimmer.
2. Outlet box is "CEILING FAN RATED" and securely fastened to the building structure/joist.
3. Mounting Bracket is securely fastened to the outlet box.

FAN MAKES A CLICKING OR RATTLING NOISE:

1. Is a pull chain tapping the side of the switch housing?

If so, balance the fan. Check fan wobble check list or use the blade balancing kit.
2. Is there a wire connector tapping the inside of the switch housing?

If so, open the switch housing and bend wires so that the wire connectors do not touch the sides of the switch housing.
3. Is there a wire connector tapping the inside of the canopy?

If so, open the canopy and bend wires so that the wire connectors do not touch the sides of the canopy.
4. Is the light kit glass (if applicable) secure?

If not, ensure the glass is secure so it doesn't rattle against the light kit.

FAN MAKES A HUMMING NOISE:
1. Is the fan wired correctly?

Ensure the live/hot supply wire is connected to the black and/or blue fan wire and neutral supply wire is connected to the white fan wire.
2. Is there a loose wire connector?

Check for loose wire connectors in canopy and switch housing.
3. Is there a bulb burning out?

If so, replace bulb.
4. Does the fan only hum when other electrical items in the same room are being used?

If so, the voltage to the supply wires is inadequate. The voltage of the supply wires at the outlet box must be 110 volts.

An electrician will need to repair the issue with the household wiring.
5. Is the capacitor blown?

A blown capacitor will have a bubble or look deformed due to excessive heat.

If so, a fan under warranty should be returned. Contact customer service.
6. Is fan connected to a wall control?

If so, ensure the wall control is not a rheostat or variable-speed.

FAN MAKES A BANGING NOISE:
1.
Is the fan a flushmount (hugger)?

If so, ensure the lower bracket is correctly attached to the upper
mounting bracket
2. Is there one or more loose blade arms?

If so, tighten all ten motor screws.
3. Is there one or more loose blades?

If so, tighten the blade screws that secure the blades to the blade arms.
4. Is there one or more loose set screws in the yoke of the motor assembly?

If so, tighten the set screws.
5. Is the tab on the mounting bracket seated in one of the grooves in the downrod ball?

If not, twist the downrod along with the fan until the downrod ball is properly seated in the mounting bracket.
6. Is there a foreign object that has fallen into the motor housing?

If so, remove the object from the motor housing.

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