We are here to help

Our team of ceiling fan experts are at the ready.

How do I track my order?

When you purchase your Prominence Home products, you will have the option to sign up for either text or email notifications.

We will use that contact information to update you when your products ship and provide you with your tracking number.

If you have additional shipping or tracking questions please contact Customer Support by emailing hello@prominencehome.com, using our contact form, or calling 1-(877)-217-4481.

How long does shipping take?

Products should ship from our Mid-South warehouse within 24-48 hours during business days.

Shipping time will vary depending on carrier.

What shipping method do you use?

We are constantly working to keep costs down while maintaining the quality you deserve. We will always strive to partner with the shipping company that will give you the best value and keep our prices low.

What do I do if there is something wrong with my order?

Contact Customer Support through the contact form on this website, by emailing hello@prominencehome.com or by calling 1-(877)-217-4481.

Where can I find an owner's manual?

You can find the Prominence Home owner's manual included in the package or you can contact our Support Center by emailing hello@prominencehome.com or calling 1-(877)-217-4481.

What is your return policy?

  • Prominence Home has a 45 day return policy for all products purchased on prominencehome.com 
  • The full purchase price plus taxes will be refunded upon receipt of the returned product. 
  • Product should be in original condition and original packaging. 
  • We will even pay for your return shipping. 
  • Visit our returns center or contact Customer Support through the form on the contact page, email us at hello@prominencehome.com or call 1-(877)-217-4481

In the rare case of a product issue, please contact Customer Support and an agent will help troubleshoot, get replacement parts or explore your options.

How do I make a gift exchange?

Our Customer Support team is at the ready and happy to help you exchange your gifted product for a product you will love. Contact Customer Support at hello@prominencehome.com or call 1-(877)-217-4481

When can I expect my refund?

The full purchase price plus taxes will be refunded after the product has been returned and processed through our warehouse.

Still have questions? Please contact Customer Support through our contact form, by emailing hello@prominencehome.com or calling 1-(877)-217-4481.

LED indicator on the remote illuminates - Why won't the remote control the fan?

The remote may need to be re-synced.
The remote is synced to the receiver at the factory. Occasionally, power surges can cause the remote to become un-synced. Whenever necessary, follow the syncing instructions below.
SYNCING INSTRUCTIONS: Switch the power to the fan off and back on again. Within 30 seconds, press and hold the HIGH SPEED and LOW SPEED buttons (or the “LEARN” button,
located in the battery compartment) for 5 seconds. Fan will turn on at low speed and light off. This confirms the syncing process is successful.

Why does the LED indicator on the remote not illuminate?

The battery most likely needs to be replaced or it is not oriented correctly in the battery compartment. If the battery is depleted rapidly, ensure one of buttons is not stuck in the down position.

Why is the LED indicator constantly on?

Ensure one of the buttons is not stuck in the down position.

I need my remote to control more than one fan but not all of them- what do I do?

Turn off the power to the fans you don’t want synced. Follow the syncing instructions listed above. Then, turn on the power to the other fans.

Why does the dimming feature not work on my remote?

Ensure the bulbs you are using are incandescent or specifically labeled as dimmable bulbs.

Why will my fan not run at high speed?

If your fan has manual pull chains to operate the fan speed, be sure the pull chain is manually set to HIGH SPEED. If your pull chain is set to LOW or MEDIUM SPEED, the remote will not override the manual pull chain setting.

Why will my light not turn on with my remote?

If your fan has manual pull chains, be sure the light pull chain is set to ON. The remote will not override the manual pull chain setting.

What is a downrod?

A downrod is a metal pipe that extends from the ceiling bracket to the top of a standard ceiling fan. All of our downrods have a 3\/4-inch inner diameter and a 1-inch outer diameter and vary in length.

For optimal airflow efficiency, the general rule is to have your Prominence Home ceiling fan blades approximately 7ft to 9ft above the floor. Think of this as the sweet spot!

Where do I purchase a downrod?

We currently do not sell additional downrods, but be sure to check back soon as we expand our selection of items! Accessories are coming soon!
You may find universal downrods at your favorite local or online hardware store.
You can usually use any length you like, as long as you leave at least 7 feet between the floor and the ceiling fan, and at least 3 feet between the walls and the ceiling fan blades. If you want to make sure that the measurement of your universal downrod will fit your Prominence Home fan, a ¾” or a 1” (diameter) universal downrod will work. It will not matter if you obtain a threaded downrod or not – so long as the downrod includes a hole near the bottom for the pin and clip from your current downrod.

What size downrod will I need?

For optimal airflow efficiency, the general rule is to have your Prominence Home ceiling fan blades approximately 7ft to 9ft above the floor.

You can usually use any length you like, as long as you leave at least 7 feet between the floor and the ceiling fan, and at least 3 feet between the walls and the ceiling fan blades.

If you want to make sure that the measurement of your universal downrod will fit your Prominence Home fan, a ¾” or a 1” (diameter) universal downrod will work. It will not matter if you obtain a threaded downrod or not – so long as the downrod includes a hole near the bottom for the pin and clip from your current downrod.

Why isn't my fan moving a lot of air?

The below 5 items are the most common troubleshooting options for airflow efficiency.

**Before performing any maintenance task, ensure the power is turned off at the breaker or fuse box for safety.

1. Check to see if the blades are rotating in a counterclockwise direction? If not, use the reverse switch to change the direction of blade rotation. Counterclockwise blade rotation produces a downward airflow.

2. Is the fan the appropriate size for the room? If not, exchange the fan for one that better suited for the room.

3. Is the fan speed set to high? If not, use the pull chain or remote to set the fan speed to high.

4. Is the blade height between 7-9 feet from the floor ? If not, it may be necessary to purchase a longer downrod to get the blade height as close as possible to the optimal height.

5. Is the fan mounted using closemount installation? If so, it may be necessary to change to standard (downrod) mounting. Creating more space between the ceiling and the blades helps create more air movement.

Why is my fan wobbling?

**Before performing any maintenance task, ensure the power is turned off at the breaker or fuse box for safety.

1. Is the outlet box securely fastened to the building structure/joist? If not, tighten the screws that secure the outlet box to the joist. No matter how tightly the fan is secured to the outlet box, if the outlet box isn't
securely fastened to the building structure/joist the fan will wobble. This is easy to overlook since the outlet box is often previously installed.

2. Is the mounting bracket securely fastened to the outlet box? If not, tighten the screws that secure the mounting bracket to the outlet box.

3. Is the tab on the mounting bracket seated in one of the grooves in the downrod ball? If not, twist the downrod along with the fan until the downrod ball is properly seated in the mounting bracket.

4. Is there sufficient clearance between tip of blades and the ceiling and/or walls? If not, ensure there is at least 8 inches of clearance between the blade tips and the ceiling and at least 30 inches from walls or large obstructions.

5. Is the downrod pin and downrod clip properly installed? If not, ensure the downrod pin runs all the way through the yoke and downrod and the downrod clip is inserted in the hole in the end of the downrod pin.

6. Is the fan a flush mount (hugger)? If so, ensure the lower bracket is correctly attached to the mounting bracket.

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