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Our team of ceiling fan experts are at the ready.
ORDER ISSUES
How do I track my order?
Once your item has shipped, you will be sent tracking information to the email address you provided. Please allow at least 3 business days from time of purchase.
If you have additional shipping or tracking questions please contact Customer Support by emailing hello@prominencehome.com or calling 1-(877)-217-4481.
How long does shipping take?
Products should ship from our Mid-South warehouse within 24-48 hours during business days. Depending on your location, your product can arrive in as little as 2-6 business days.
What shipping method do you use?
We are constantly working keep costs down while maintaining the quality you deserve. We will always strive to partner with the shipping company that will give you the best value and keep our prices low.
What do I do if there is something wrong with my order?
Contact Customer Support by filling out our contact form on the contact us page, emailing hello@prominencehome.com or calling 1-(877)-217-4481.
Where can I find an owner's manual?
You can find the Prominence Home owner's manual included in the package or you can contact our Support Center by emailing hello@prominencehome.com or calling 1-(877)-217-4481.
RETURNS AND EXCHANGES
What is your return policy?
- Prominence Home has a no-questions-asked 45 day return policy for all ceiling fans purchased on prominencehome.com.
- The full purchase price plus taxes will be refunded when upon receipt of the returned product.
- Product should be in original condition and original packaging.
- We will even pay for your return shipping.
- Contact Customer Support at hello@prominencehome.com or call 1-(877)-217-4481
In the rare case of a product issue, please contact Customer Support and an agent will help troubleshoot, get replacement parts or explore your options.
How do I make a gift exchange?
Our Customer Support team is at the ready and happy to help you exchange your gifted product for a product you will love. Contact Customer Support at hello@prominencehome.com or call 1-(877)-217-4481
When can I expect my refund?
The full purchase price plus taxes will be refunded within 3-5 business days after receipt of the returned product. Still have questions? Please contact Customer Support by emailing hello@prominencehome.com or calling 1-(877)-217-4481.